Who We Are

Our History

Warranty Consulting Services was founded in 1997 by Barbara Hall, a veteran of the heavy equipment industry with deep roots in Ford New Holland's warranty department. After years of witnessing dealerships struggle with complex warranty processes and leave significant money on the table, Barbara saw an opportunity to help.

Barbara pioneered the concept of the "Remote Warranty Administrator" — a dedicated warranty professional who works as an extension of a dealer's service department without the overhead of a full-time employee. This innovative model allowed dealerships of all sizes to access expert-level warranty administration at a fraction of the cost.

What began as a one-woman operation has grown into a family business with a full team of experienced warranty professionals. Today, WCS serves dealerships across the United States and Canada, processing thousands of warranty claims and recovering millions of dollars for our clients every year. Our growth is a testament to the relationships we've built and the results we deliver.

Our Mission & Values

At WCS, we are dedicated to helping heavy equipment dealers maximize profitability, enhance service department performance, and set new standards for success in the industry. Through expert warranty administration, innovative technology, and tailored solutions, we streamline operations and ensure every dollar is recovered.

As a family-owned business, we uphold strong values of integrity, commitment, and excellence, treating every dealership as a true partner. Our goal is to empower dealers with the tools, expertise, and support they need to thrive in an ever-evolving industry.

Integrity

We operate with complete transparency and integrity, maintaining the highest ethical standards in all our business dealings.

Commitment

We are committed to our clients' success, dedicated to helping them achieve their goals while fostering long-term relationships built on trust and mutual growth.

Excellence

We strive for excellence in everything we do, continuously improving our processes and services to deliver the best results for our clients.

Meet Our Team

At WCS, we are proud to have a team of dedicated professionals who are passionate about what they do and committed to delivering exceptional results for our clients.